Terms & Conditions

(from September 2020)

Wallaby Tracks Adventure Tours reserve the right to amend prices, itineraries or cancel a tour if road, weather or other conditions dictate.

Tour costs do not include additional accommodation, meals and incidental expenses which may be incurred from bad weather, road closures, flooding, natural delays, or other unforeseen circumstances.

Travel insurance is not included, we strongly recommend that all guests take out travel insurance.

Also not included in tour cost are any optional tours or optional scenic flights, souvenirs or alcohol, and all vehicles are smoke free.

Due to the nature and remoteness of outback travel it is suggested anyone with health problems should seek advice from their doctor if necessary prior to booking a tour.

In light of the Covid 19 pandemic and associated restrictions and new regulations -

• • we are relying on the relevant international and/or state borders being open by the departure date of the tour - if they are not open, it may not be possible for the tour to go ahead
• • we do not require payment until 14 days prior to the departure date (unless otherwise specified on booking confirmation email);
• • we may need to make changes to the itinerary if an accommodation (or meal) provider that we rely on becomes unavailable,
• • we may need to cancel or reschedule the tour if it becomes impossible for us to conduct the tour, and a full refund or reschedule will be offered to the guests 
• • the guests may cancel or reschedule the tour with valid reason, and there would be no cost to the guests if this occurs up to 7 days prior to departure date. If the guests need to cancel the tour within 7 days prior to departure there will be a 50% refund offered or the option to defer the tour for up to 12 months (but possibly subjected to price increases)
• • Prior to departure we must have the guests name, address, phone number and email address for contact tracing requirements
• • Again we strongly recommend all guests take out travel insurance to cover their risk

Guests suspected of having COVID-19

Any guest who presents as unwell or with flu-like symptoms at the start of their tour will not be allowed to commence their tour with us.  If a guest presents as unwell or with flu-like symptoms during the tour, the guest will be transported to the nearest major town for medical testing and/or treatment or returned to Adelaide (whichever is applicable). In this circumstance the tour would be aborted, guests will then be given sanitiser and masks to help prevent any spread of the suspected COVID-19, and no refund would be offered.

If you have COVID-19 and cannot travel

If you have contract the virus and you cannot travel on the booked date, (you will need to provide a doctor’s certificate to verify) but you may not be charged the full cancellation fee - this will be dependent on the notice given and the tour you are booked on and will be dealt with on a case-by-case basis. You may also be able to reschedule to a later date.

If you cancel your tour due to medical reasons, you may be able to claim cancellation charges, if the reason for cancellation is covered by your travel insurance.

Cancellations:

If you wish to cancel your tour, for valid reason, you must let us know as soon as possible. This can be done on the phone or in writing.  The following cancellation fees will apply:

Full refund - tour cancellation more than 7 days prior to departure date

50% refund - tour cancellation within 7 days of the departure date

No refund - fail to board - or tour aborted after commencement

Again we strongly recommend all guests take out travel insurance to cover their risk

Business Names:

Wallaby Tracks Adventure 

Tours Flinders Experience Tours 

Aussie Heritage Tours

4wd Aussie Outback Adventures