Terms & Conditions
(from July 2020)
Wallaby Tracks Adventure Tours reserve the right to amend prices, itineraries or cancel a tour if road, weather or other conditions dictate.
Tour costs do not include additional accommodation, meals and incidental expenses which may be incurred from bad weather, road closures, flooding, natural delays, or other unforeseen circumstances.
Travel insurance is not included, we strongly recommend that all guests take out travel insurance.
Also not included in tour cost are any optional tours or optional scenic flights, souvenirs or alcohol, and all vehicles are smoke free.
Due to the nature and remoteness of outback travel it is suggested anyone with health problems should seek advice from their doctor if necessary prior to booking a tour.
In light of the Covid 19 pandemic and associated restrictions and new regulations -
Declaration forms to be completed prior to travel
Prior to departing on a tour, we will require the completion of a Coronavirus (Covid 19) Declaration. This form will ask whether you have recently been in close contact with someone diagnosed or suspected of having COVID-19 or have a fever or flu-like symptoms yourself, and if you have travelled overseas or interstate recently. If you answer yes to any of these questions, you may not be able to join the tour until you have been assessed and cleared by a doctor. The information in the form may be shared with relevant authorities.
Guests suspected of having COVID-19
Any guest who presents as unwell or with flu-like symptoms at the start of their tour will not be allowed to commence their tour with us.
If a guest presents as unwell or with flu-like symptoms during the tour, the guest will be transported to the nearest major town for medical testing and/or treatment or returned to Adelaide (whichever is applicable). In this circumstance the tour would be aborted, guests will then be given sanitiser and masks to help prevent any spread of the suspected COVID-19, and no refund would be offered.
If you have COVID-19 and cannot travel
If you have contract the virus and you cannot travel on the booked date, (you will need to provide a doctor’s certificate to verify) but you may not be charged the full cancellation fee - this will be dependent on the notice given and the tour you are booked on and will be dealt with on a case-by-case basis.You may also be able to reschedule to a later date.
If you cancel your tour due to medical reasons, you may be able to claim cancellation charges, if the reason for cancellation is covered by your travel insurance.
If you wish to cancel your tour, for valid reason, you must let us know as soon as possible. This can be done on the phone or in writing.
The following cancellation fees will apply:
Full refund - tour cancellation more than 7 days prior to departure date
50% refund - tour cancellation within 7 days of the departure date
No refund - fail to board - or tour aborted after commencement
Again we strongly recommend all guests take out travel insurance to cover their risk
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